E-Commerce Operations Administrator - Dreame Technology (Tokopedia Store)

Join Dreame Technology as an E-Commerce Operations Administrator and play a pivotal role in managing our official Tokopedia store. This position is ideal for detail-oriented professionals passionate about driving operational excellence in a fast-paced, dynamic environment.

At Dreame Technology, we are a leading global smart home technology company, committed to delivering innovative solutions that enhance everyday life. Our Tokopedia store is a key channel for reaching our customers in Indonesia, and we need a dedicated E-Commerce Operations Administrator to ensure seamless operations and customer satisfaction.

In this role, you will be responsible for managing inventory, processing orders, and ensuring that our products are available and well-presented on the platform. You will work closely with our sales and marketing teams to drive sales growth and maintain a high level of customer service.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize inventory levels to ensure product availability and minimize stockouts.
• Process and fulfill customer orders accurately and efficiently, ensuring timely delivery.
• Monitor sales performance and identify opportunities for growth and improvement.
• Collaborate with the sales and marketing teams to promote products and drive sales.
• Maintain a high level of customer service, responding to inquiries and resolving issues promptly.
• Analyze sales data to identify trends and make data-driven decisions.
• Ensure compliance with company policies and procedures.
• Stay updated with industry trends and best practices in e-commerce operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 3 years of experience in e-commerce operations, retail, or a similar role.
• Proficient in using e-commerce platforms such as Tokopedia, Shopee, or Lazada.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with inventory management software such as SAP or Oracle.
• Certification in e-commerce or retail management is a plus.

🛠️ Keahlian

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