Customer Service Representative (CSR) - Telkomsel GraPARI Jayapura

Join Infomedia Nusantara as a Customer Service Representative (CSR) at our Telkomsel GraPARI Jayapura center and become the face of exceptional customer experience in Papua. In this dynamic role, you will serve as the first point of contact for Telkomsel customers, ensuring their needs are met with the highest level of service. With a customer base of over 10,000 subscribers, you will leverage tools like CRM systems, ticketing software, and customer relationship management platforms to handle inquiries, complaints, and service requests efficiently.

At Telkomsel GraPARI Jayapura, we are committed to delivering outstanding service in one of Indonesia's most remote regions. This opportunity not only offers competitive compensation but also the chance to grow within a company that values its employees and customers alike. If you are passionate about customer service and eager to make a difference in Papua, we invite you to apply and be part of our team.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and effective resolution.
• Utilize CRM and ticketing software to track and manage customer interactions and service requests.
• Provide accurate and friendly information about Telkomsel products and services.
• Collaborate with internal teams to escalate complex issues and ensure customer satisfaction.
• Conduct regular follow-ups to ensure customer issues are resolved to their satisfaction.
• Maintain high standards of customer service and adhere to company policies and procedures.
• Participate in team meetings and training sessions to continuously improve service quality.
• Contribute to the development of customer service strategies and best practices.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the telecommunications industry.
• Proficient in using CRM systems, ticketing software, and customer relationship management platforms.
• Strong communication and interpersonal skills to build rapport with customers.
• Ability to work under pressure and meet service level agreements.
• Familiarity with Indonesian language and culture, with the ability to communicate effectively with diverse customer segments.
• Basic understanding of Telkomsel products and services.
• Valid SIM card and ability to work in remote areas.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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