Guest Relations & Service Officer - Hospitality (Daily Worker)

Join the vibrant team at Ayom Suite Mataram, a premier hospitality brand in Bali, as a Guest Relations & Service Officer! This is your opportunity to be the face of our establishment, delivering exceptional service and creating unforgettable experiences for our guests in Canggu, Bali. Every day, you'll interact with guests from around the world, ensuring their stay is seamless and memorable.

At Ayom Suite Mataram, we pride ourselves on our commitment to excellence and guest satisfaction. As a Guest Relations & Service Officer, you'll play a pivotal role in maintaining our high standards. You'll be responsible for greeting guests, assisting with check-in and check-out, and addressing any concerns or requests they may have. Your ability to provide a warm and friendly atmosphere will be key to making our guests feel right at home.

This role is perfect for someone who thrives in a fast-paced environment and enjoys being the go-to person for guest needs. With a focus on customer service and hospitality, you'll have the chance to grow within a supportive and dynamic team.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Assist with check-in and check-out procedures, including handling reservations and payments.
• Provide exceptional customer service by addressing guest inquiries and concerns promptly and professionally.
• Assist with room assignments and ensure guests' needs are met throughout their stay.
• Collaborate with the housekeeping and maintenance teams to ensure rooms are clean and well-maintained.
• Promote the hotel's amenities and services to enhance the guest experience.
• Handle guest complaints and feedback, working to resolve issues and improve future stays.
• Maintain a high level of cleanliness and organization in the guest areas.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or hospitality role, preferably in a hotel or resort setting.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds.
• Strong organizational skills and the ability to work efficiently under pressure.
• Familiarity with hotel management software such as PMS (Property Management System) is a plus.
• Ability to work well in a team and contribute to a positive and collaborative work environment.
• Basic knowledge of English is required, with the ability to communicate effectively in both English and Bahasa Indonesia.
• Must be available to work full-time, including weekends and holidays.
• Must be able to pass a background check and drug test.

🛠️ Keahlian

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